The SaaS industry has converged on per-seat pricing. It's simple to invoice, easy to explain, and scales revenue linearly with customer headcount. For the software vendor, it's nearly ideal.
For the operations team using the software, it creates a specific and recurring problem.
The per-seat tax
Consider a maintenance department with 40 staff. Perhaps 12 of them are supervisors or planners who use the system daily. The remaining 28 are technicians, contractors and part-timers who log faults, close work orders, or update asset records a few times a week.
Under per-seat pricing, you pay for all 40. The 28 occasional users cost the same as the 12 power users. When headcount fluctuates — and in facilities it always does — your software bill fluctuates with it.
More subtly: per-seat pricing creates an incentive to limit who has access. Teams start to share logins (a security problem), or gatekeep who "deserves" a seat (a workflow problem). The system that was supposed to improve operations becomes a tool for the few.
How site licensing works
A site licence covers one physical location for a flat annual fee. Every member of staff at that location gets full access — supervisors, technicians, contractors, part-timers, and the new hire who joins mid-year.
No seat counting. No provisioning delays. No audit friction at renewal.
The fee is agreed once, reviewed annually, and adjusted only if the site scope changes significantly (for example, a major expansion or acquisition).
What we trade away
Site licensing isn't a universal answer. We trade away:
- Linear revenue scaling. A 300-person site pays the same as a 60-person site at the same tier. Our revenue per user goes down as sites grow.
- Simple expansion revenue. With per-seat, adding 20 staff is an automatic upsell. With site licensing, it isn't.
We've accepted these trade-offs deliberately. Our hypothesis is that teams with friction-free access use the product more, get more value, and renew at higher rates than teams where access is rationed.
We'll test that hypothesis in practice.
Multi-site agreements
For customers with multiple locations, we offer a multi-site agreement: a single contract covering a defined set of locations at a negotiated total fee. Each site gets its own data partition, its own user management, and its own admin team.
This matters for facilities management companies, property groups, and enterprise customers with distributed operations.
eQuinox GA pricing
Specific pricing tiers will be published alongside eQuinox GA on 7 July 2026. If you want to discuss a site licence before then — particularly if you're planning ahead for budget cycles — reach out via the concierge and we'll have a direct conversation.